Refund policy

Cancellation, Return & Refund Policy

 

Cancellation Policy

Customers may request cancellation of an order before it has been dispatched by contacting our customer service team with a genuine reason.
Each request will be reviewed based on the order’s status and reason provided.

Once an order has been dispatched, cancellations will no longer be accepted.

We reserve the right to cancel any order suspected of fraudulent activity or that violates our website’s Terms and Conditions, with or without prior notice.
We maintain a record of fraudulent transactions and may deny access or cancel future orders placed by such customers.

Return Policy

Since we deal in Ayurvedic products, we maintain a No Return / No Exchange Policy for safety and hygiene reasons.

Returns or exchanges will only be accepted if the product is:

  • Damaged

  • Empty

  • Contains wrong or missing items

Customers must provide the following for verification:

  • Unboxing video

  • Video or image of packaging defect

  • Images of the damaged or incorrect product

For such cases, please contact our customer care team within 24 hours of delivery at:
📧 Email: ayushayurveda99@gmail.com
📞 Phone: +91 99906 94141, +91 99906 93838

Each case will be reviewed individually.
Please do not send the product back to the manufacturer without our confirmation.
Kindly keep your receipt or order number ready for faster assistance.

Refund Policy

If an order is canceled before dispatch, the refund will be processed within 7–10 business days.
Please note that some banks may take longer to reflect the refund in your account.

For approved return cases (damaged or incorrect items), once the returned product is received and inspected, you will be notified via email regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 7–10 business days.

Late or Missing Refunds

If you haven’t received your refund yet, please:

  1. Check your bank account again.

  2. Contact your bank, as processing times may vary.

  3. If the issue persists, contact us at:
    📧 Email: ayushayurveda99@gmail.com
    📞 Phone: +91 99906 94141, +91 99906 93838

Shipping Information for Returns

If a return has been approved by our customer service team, please ship it to the following address:

Ayush Ayurveda
Sector 82, Main Market,
Dadri Road, Noida – 201304,
Uttar Pradesh, India

If the item is confirmed as damaged or incorrect, Ayush Ayurveda will cover the return shipping costs.